Customer Service Management Training 101: Quick and Easy Techniques That Get Great Results Subclass_MALAYSIAN HUMOUR Maya and her brother

Maya and her brother

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Customer Service Management Training 101: Quick and Easy Techniques That Get Great Results Subclass_MALAYSIAN HUMOUR Maya and her brotherBecoming a great customer service manager requires a mastery of skills beyond those needed by frontline employees. Filled with the same accessible, step by step guidance as Customer Service Training 101, this user friendly book shows readers how to develop the skills they need to communicate, lead, train, motivate, and manage those employees responsible for customer satisfaction. Designed for new managers and veterans alike, Customer Service